|Shipping & Return
Shipping Options and
We ship by USPS, UPS, or Federal Express. We do not ship to
Shipping to Alaska, Hawaii and U.S. Territories
Orders to Alaska, Hawaii and U.S. Territories will be shipped
via standard delivery and will arrive within 2-3 weeks. Please
allow an extra day if using the express delivery options as
described above. Shipping surcharges may apply.
Shipping to International Destinations
For orders shipping outside of the U.S., we will email you
estimated shipping charges and transit time before shipment.
Applicable duties and taxes are not calculated
during checkout. The recipient will be responsible for any
duties, taxes and handling charges.
Some items may have an additional shipping and handling surcharge
due to size and weight.
Returns and Exchanges
Unwashed, unworn or unused merchandise with original tag and
receipt may be returned or exchanged within 7 days of receipt
of shipment. All merchandise purchased with a promotional
discount will be refunded for the price paid. Merchandise
returned without the original invoice will be valued at the
current selling price. All refund will exclude shipping and
handling cost unless we sent the wrong item or if there was
a manufacturing defect.
Contact our customer service department and
we will email you a Return Number. Indicate the Return Number
on the packing slip. Insure your package for the full value
of the merchandise. Please allow 1-2 billing cycles from the
day you return your package for your account to be credited.
We are not responsible for items lost or damaged in transit.
Please send returns to: Pooch Outfitters, Attn:
Returns, 825 Wilshire Blvd. #131, Santa Monica, CA 90401.